Virtual Account Manager - Microbiology/French-Speaking (Ottawa)

Location Specific Information

This is an on-site role working out of our office in either Ottawa, Ontario, Canada or Lenexa, Kansas, USA. Candidates must be within a commutable distance to either of these on-site locations.

Discover Impactful Work:

This role will drive sales in our Pharma portfolio in Microbiology. Responsibilities include engaging customers through various communication channels, establishing effective relationships, identifying growth opportunities, and closing new business. Collaborating with Sales Managers and peers, you will promote and sell our portfolio using modern sales technologies. Additionally, you will generate leads, manage customer information, and stay updated on industry trends. As a Virtual Account Manager, you contribute to sales growth, customer loyalty, and Thermo Fisher's impact in the markets we serve.

A Day in the Life:

• Implement professional sales calls via telephone and Microsft Teams to increase profitable sales growth
• Establish and develop customer relationships to cultivate customer loyalty and allegiance.
• Develop an action plan to achieve sales goals and objectives with a strong results orientation.
• Effectively track activities, collecting customer information and developing opportunities in Salesforce.com to develop a strong sales territory.
• Maintain knowledge of products, services, competitive activity, and other general information of interest to customers and of strategic importance to the business for growth.
• Participate in training and development programs as a means of continuous improvement.
• Identify and qualify new leads, championing them through the sales pipeline to convert them into customers.
• Collaborate with the Sales Manager to provide support and develop strategies for key growth accounts.
• Conduct product virtual demonstrations and presentations to educate customers on the features and benefits of our offerings.
• Collaborate with internal and external team members to drive sales and provide world class support to our customers.
• Negotiate pricing and contractual terms with customers to drive sales and enhance profitability.
• Learn of and communicate market trends and competitor activities to identify potential business opportunities and adjust sales strategies accordingly.
• Prepare and deliver sales reports and forecasts to management, providing insights into sales performance and business trends.

Keys to Success:

Education:

• Bachelor's Degree, preferably in Biology or Microbiology.

Experience:

• 1+ years of successful sales experience preferred.
• Experience with SalesForce.com
• Proven competitive success
• Must be fluent in French
• Proficient in Excel

Knowledge, Skills and Abilities:

• Candidate must be bilingual, able to communicate verbally and written in both French and English
• Strong commitment to delivering excellent customer service.
• Exceptional organizational skills to ability to manage multiple tasks and deadlines
• Willingness to travel for training and sales meetings as required.
• Demonstrated values of integrity, intensity, innovation, and involvement.
• Proficiency in Microsoft Office, with strong Excel skills.
• Clear verbal and written communication skills.
• Highly motivated and competitive attitude.
• Energy and inspiration gained from collaborating with leaders, peers and customers
• Strong capacity for learning in a complex, matrixed business environment
• Results-driven with positive, can-do attitude
• Interest in professional applications of AI in the sales process
• Constant desire to develop both personally and professionally
• Desire to make a positive difference

Benefits

We offer competitive compensation, incentive plan bonus, and a range of employee benefits. We offer employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!