Manager, Specimen Management

For over 50 years, LifeLabs has been Canada's leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs' laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians' lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada's Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Job Purpose:

Provide leadership to a defined departmental area aligned to organizational strategies. Contribute to the broader client services plan through the development and implementation of a departmental strategy. Foster a continuous improvement culture to take advantage of every available opportunity to drive towards excellence and quality.

Status: Full Time
Schedule: This is a hybrid job with 3 days on site. This job also includes on call hours and will involve some travel.
Additional requirements: This job will primarily be based out of KRL with some travel to various other SM sites in Ontario
Number of Positions: 1
Start Date: Asap

This vacancy is for an existing position

Key Responsibilities:

• Provide active leadership and development to all direct and indirect reports, ensuring all individual and team accountabilities are delivered through annual performance programs and that individual performance issues are addressed

• Develop annual operating budgets for the department. Manage the team toward consistent attainment of annual operating budget and goals

• Develop and manage business recovery plans

• Manage financials, capital planning (manpower/workforce, materials, and other expenses) for the department and individual segment of patient services (budget/P&L lines).

• Establish budgets and manage cost-effective operations that meet financial plans and support service, quality and cost KPIs

• Manage departmental specimen management processes and procedures to maximize efficiency and effectiveness within regulatory accreditation and quality requirements including EH&S, CAP, IQMH and delivery standards

• Manage information and reporting (provincial directives, SOP's, KPI's) to ensure effective communication and promote sustainability of the department

• Align capital, strategy, and plan within the department

• Develop and implement departmental strategies, ensuring participation and contribution by the departmental team in order to meet the business plan/strategy

• Lead and support system wide continuous quality improvement

• Ensure compliance with privacy legislation and internal policies

• Accountable for all Employee relations issues through the performance management policy program

• Manage and coach direct reports to ensure their performance meets present and future needs, creating a robust leadership team

• Accountable for developing and coaching future leadership team members (succession planning)

• Provide strong leadership for improvement initiatives, eliminate obstacles, and monitor improvements for effectiveness

• Support supervisors in identifying and implementing developmental opportunities as appropriate

• Create a positive employee relations climate by fostering common goals and vision in an atmosphere of collaboration and teamwork

• Ensure alignment and consistency to Provincial and National Client Services and Testing initiatives

• Build and foster relationships with peers, employees, clients and business partners

• Build relationships and manage service levels with local/departmental external clients, as well as across internal functions and groups

Skills/Qualifications:

Minimum Education: Post-secondary and/or college/university education with progressively responsible business experience

Professional Registration:

Experience: A minimum of 3-5 years leadership experience managing a team. An understanding of the Operational Management Process (OMP) and an ability to understand and collect data that will drive optimal workflow and employee engagement. Experience working with a Specimen Management department with an understanding of how to meet the delivery needs of the testing departments. Experience working with Business Development to onboard hospital clients and other contract and non-OHIP work preferred.

Regular Hours of Work: 37.5

Working Environment: laboratory environment

LifeLabs' compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs' Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs'. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!