Client Services Coordinator

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratorytests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

The Client Service Coordinator provides administrative support to the Client Services leadership team. The objective of the role is to perform specific tasks of a Client Services Supervisor that are deemed to be “administrative” in nature, allowing the Supervisor to spend more time with their direct reports and locations on a day-to-day basis.

Status: Full-Time
Schedule: The Candidate is required to be working on-site 5 days a week and Saturday and Sunday when required operationally.
Additional requirements: Driving required. The candidate will be supporting PSCs within GTA West. The coordinator will be supporting the Client Services team and the supervisors within this team in delivering quality, safety, and operational requirements.

Your responsibilities will include:

• Scheduling of employees in their respective locations (20%)
• Receiving incoming sick call-ins, calling available employees to cover, communicating all activity to the Supervisor (20%)
• Kronos administration (timecard approvals, timecard adjustments) (25%)
• Printing and distribution of memos, EHS updates, signage updates, etc. (10%)
• Billing audits and corrections (5%)
• Perform accuracy audits for PSC’s (5%)
• Investigation of less critical CEM’s, NCE’s (10%)
• Ordering of specified items in Oracle as directed by Supervisor or Manager (5%)

What you will bring to the role:

• Formal education, professional designations, specialized skills and previous related/relevant experience.
• Some computer/data entry skills are required.
• High School diploma, or equivalent; previous experience in a medical laboratory position is an asset.
• Ability to work independently and as part of a team.
• Ability to relate positively to customers.

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!