Territory Manager - Heart Failure (Ontario)

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out remotely from Ontario in the Heart Failure division. In Abbott’s Heart Failure (HF) business, we’re developing solutions to diagnose, monitor and manage heart failure, allowing people to restore their health and get on with their lives.

What You’ll Do
• Achieve sales targets as outlined in the SIP and Vital Few;
• Clinical knowledge of all Abbott Ventricular Assist Device (VAD) systems both Chronic (Heartmate3) and Acute (Centrimag) to support cases as needed;
• Effective and timely management of business process, including customer contract negotiation, price quotes, customer complaints, monthly reports, TAP's, Blue Sheets, Partnership Summary, SFA, RMA, expense management and Concur expense reporting;
• Effective communication and collaboration with: Territory Team, Professional Education, Reimbursement, Technical Services, Customer Service, Marketing and Contracting Team;
• Targeted approach to growing your business and achieving sales targets. Demonstrate effective: account assessment, forecasting, and strategic planning utilizing our selling methodology;
• Ensure customer Satisfaction;
• Understanding and application of hospital administration, purchasing and reimbursement policies.
• Region wide project involvement;
• Establishes outstanding customer relationships and demonstrates the highest degree of professional behavior at all times;
• Responsible for initiating account contacts, conducting high level of sales call activity, providing clinical and technical support/guidance to customers. Maintains regular contact with current and potential accounts in the assigned territory;
• Actively participates in the communication of concepts and ideas, which prove of benefit to the sales and customer support efforts. Prepares territory budget and revenue forecast for approval and inclusion into the annual sales plan. Provides field input into all aspects of the strategic and tactical planning process and submits forward looking projections of sales for internal inventory forecasting;
• Serves as a corporate liaison working closely with General Managers, the Area Vice President, Senior Management, Marketing, Training & Education, Regulatory & Clinical Affairs, Reimbursement, Customer Service, and Technical Service and as appropriate other departments to provide the highest level of service to customers;
• Monitors and reports on all relevant activity, sales calls, calendar, and sales to objective by account within the assigned geography. Provides necessary input for the timely preparation and submission of formal offers and price quotes to qualified accounts and provides timely and factual feedback on market participant activities within the assigned geography;
• Completes sales and expense reports as requested by management in a timely manner and in accordance with company policy, maintains planning calendar and completes all additional documentation requested by management on time;
• Protects and acts responsibly toward all company equipment, confidential information and effectively manages expense budget. Provides support at Tradeshows as requested by management;
• Immediately reports to Regulatory Affairs and as appropriate Technical Services of any product failures or customer complaints and provides timely reporting through established processes;
• Shares concepts and ideas on product improvement and potential new accessories with Research and Development;
• Performs other duties as assigned by management.

Required Qualifications
• Bachelor’s degree;
• At least 5 years of medical device sales experience within the cardiovascular field;
• Ability to travel extensively throughout the territory including overnights up to 50% of the time;
• Understanding of hospital account management and proven ability to establish strong customer relationships is required;

• Bilingualism (French and English) - an asset.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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