Manager, IT Applications - Hybrid

Manager, IT Applications

Division: IT
Job location: Hybrid (Ontario)
Hours: 40 hours per week, Monday to Friday

Employment type: Full-time Permanent

A little about us

Hi, we're Aurora Cannabis, and we're so excited to meet you!

We're a global cannabis company with operations across Europe and North and South America. We're driven by our passion to help people improve their lives and have a diverse team who bring their best every day, so Aurora can be the cannabis provider of choice for patients and consumers. We love our work, and we especially love our high quality, innovative brands that make up the Aurora family - from Aurora, Aurora Drift, San Rafael '71, Greybeard and Whistler.

Our people combined with our collective passion for the industry is what makes Aurora a special place to work and defines what we call our "A-Team". We are a high-performing team of cannabis experts, innovators, and champions, that work, learn and win together. We think BIG, act BOLD and execute with PURPOSE in all that we do, and will stop at nothing to cultivate the ultimate cannabis experience for our community.

Job Summary

Reporting directly to the Director, IT Commercial, Finance & HR Solutions, we are looking for a talented and motivated Manager, IT Applications - CRM to join our dynamic team who enjoys working in a fast-paced environment. As a Manager of IT Applications - CRM, you will be responsible leading a technical team that supports Microsoft D365 and Clinic Applications, globally. You will leverage your strong leadership and technical skills to introduce innovative solutions that help shape the future of Aurora and allow us to open the world to cannabis. Sounds Interesting? Here's a little more…

As the Manager, IT Applications you will be involved in …

• Managing a team supporting technical application activities and foster their professional growth and development
• Performing daily operational support of applications and liaise with business stakeholders to define and ensure SLAs and expectations are met
• Leading the implementation of all new system applications by developing roadmaps, defining functional and business requirements and developing and presenting business cases to senior leadership for approval
• Ensuring proper security measures are implemented to protect computing resources and critical data and train new users by ensuring IT Operational Documentation is relevant
• Participating in Audit Reviews and ensure applications are SOX compliant and work closely with other IT teams to ensure production applications are performing and operationally stable
• Managing all aspects of business as it relates to IT application systems, including upgrades, testing, and coordinating service outages
• Developing and manage departmental expenditures to ensure alignment with approved Capital and Operating budgets

You would be the best fit for this role if you have…

• A Bachelor's Degree and/or college diploma in Engineering, Science, Technical discipline, or related field
• Post-secondary education, such as a Bachelor's Degree, in Computer Science or related field
• 15 + years of relevant work experience in the IT industry with 5 + years supporting Enterprise level applications and managing application teams (we would also welcome an equivalent combination of education, training, and experience)
• Prior leadership experience building and nurturing high-performing teams in remote locations and managing projects with cross-functional groups
• Strong technical experience and knowledge supporting applications such as CRM (MS Dynamics) and ERP (Sage X3 preferred) systems and collaborating with business units to define requirements and introduce solutions
• Strong understanding of the Software Development Life Cycle (SDLC)
• Experience with Dynamic 365 integrations and Microsoft Power Automate.
• Experience with cloud hosted applications in AWS/Azure and supporting custom configured COTS products
• Experience with ServiceNow or similar incident management software
• Understanding of incident response, incident management, and change management processes and best practices. ITIL certification is considered an asset.
• Experience with IT General Controls, SOX compliance and audit controls is considered an asset.
• Familiarity with Business Applications: Shopify, Sharepoint, and Master Data Management Applications.
• Experience with AI tools and applications that align with business objectives, ensuring they are integrated effectively with existing systems and processes

Bonus points if you have…

• Ability to multitask a diverse workload of complex projects with competing interests
• You're a natural relationship builder who can collaborate with all levels of the organization in remote environments to drive business value
• You're a strong communicator with the ability to convey complex technical terms in simple and engaging formats to elevate the user experience
• You're an expert at root cause analysis and enjoy tackling challenges and finding solutions quickly in fast-paced environments
• You're a people-oriented leader who goes above and beyond to nurture the success of others
• Knowledge of the cannabis industry and experience working with highly integrated business units and systems to deliver sound solutions

Why you'll love working at Aurora

• Flexibility: you will enjoy a flexible work environment that is the perfect blend of work and fun! You will be empowered to achieve work-life balance with flexible hours, remote work options, meeting-free-Friday-afternoons and more!

• Total Rewards: we will motivate you to go above and beyond with a competitive salary, professional development opportunities, company SWAG, team activities and modern technology.

• Team: we are a diverse and global team of cannabis enthusiasts, energetic innovators, fitness gurus, caring parents, foodies and more, with a collective passion to nurture an inclusive environment that helps you grow and provide people better days with cannabis.

Next steps
Apply today by submitting your resume through our website. You can expect your application to be reviewed by our Talent Acquisition Team and we will contact you if we see a fit via email.

Think you're the ideal candidate but you don't meet all the requirements? Apply anyways. We would love to review your application to see if you're the right fit or find you an alternative opportunity. Not the role for you? Share this posting with your network while subscribing to our Talent Community to learn more about upcoming opportunities (hot tip: if you are an Aurora employee, take advantage of the employee referral program by sharing this posting with someone in your network! If they are the successful candidate, you may be eligible for a bonus!).

Diversity and inclusion
At Aurora, we are proud to foster and celebrate a diverse community of professionals! We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work.

Our diverse community combined with our inclusive culture, is what sets us apart in the industry and equips our A-Team with superpowers - and this is why, we encourage all candidates to apply for job opportunities regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, disability, or any other identifying characteristic. If you require accommodation (including, but not limited to, an accessible interview site or alternate format of job posting) during the recruitment and selection process, please do not hesitate to let our team know!

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