Lab Asset Service Administrator

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division Specific Information

Located in Burnaby, BC, Canada, our division strives to provide world-class customer service solutions. Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and elite service experts have the flexibility and experience to uniquely address our customer's laboratory's business needs. Join us in a dynamic environment where innovation and excellence thrive.

Discover Impactful Work:

As a Lab Asset Service Administrator, you will play a crucial role in ensuring flawless service delivery. You will collaborate with a dedicated team to successfully implement customer-centric initiatives.

A day in the Life:

• Work within Computerized Maintenance Management System (CMMS) to manage work orders and assets, including work order creation, updates, review, and closure.

• Schedule daily work, including building daily vendor escorting schedules, customer communications, tracking and reporting of metric data; includes scheduling all vendor service events, collaborating closely to generate quotes, and seeking service reports

• Cultivate strong relationships with vendors (escort vendors for onsite service events) and serve as the first point of contact for client concerns

• Generate client-requested reports, including open work orders, work order status, and pending service requests.

• Embody safety culture and promote a safe work environment.

• Follow procedures and successfully apply good documentation practices in regulated record keeping.

Keys to Success:

Education

• Must possess a High School Diploma or equivalent

Experience

• Minimum 2 years in customer service roles

• 2 years of related experience within a laboratory setting is preferred

• Demonstrated success in improving customer happiness

Knowledge, Skills, Abilities

• Outstanding communication and organizational skills

• Ability to determine and address customer needs efficiently

• Dedication to delivering strictly high-quality service

• Strong problem-solving abilities

• Ability to work collaboratively in a team environment

• Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint).

Physical Requirements / Work Environment

Works primarily in an office environment, including cubicles, and/or in and around shipping/receiving docks, stock rooms, storage locations, and laboratory environments. Depending on the area of the building, personal protective equipment may be worn (i.e. lab coat, safety glasses). Must be able to work in a fast-paced, high-energy environment.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.