District Manager, Patient Service Centres

For over 50 years, LifeLabs has been Canada's leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs' laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians' lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada's Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Reports to: Regional Manager, Patient Service Centres
Status: Full Time
Schedule: Monday - Sunday; Various locations and Shift Times (daytime and nighttime)
Additional Requirements: N/A
Number of Positions: 1
Start Date: ASAP
Internal Application Deadline: April 4, 2025

LifeLabs operates under a Hybrid workforce model. Further details will be provided during the interview stage.

This vacancy is for an existing position.

Purpose of the Role

The District Manager, Patient Service Centres provides leadership to a defined regional area aligned to organizational strategies. Contributes to the broader client services plan through the development and implementation of a regional strategy. Fosters a continuous improvement culture to take advantage of every available opportunity to drive towards excellence and quality.

Your Responsibilities Will Include:

• Provides strong leadership for improvement initiatives, eliminate obstacles, and monitors improvements for effectiveness

• Manages Information and reporting (Provincial directives, SOP's, KPI's) to ensure effective communication and promote sustainability of the region

• Proactively visits customers and actively listen to customers; developing strategies and initiatives to respond to stated customer needs
• Onboards new clinics and UPCC
• Develops and manages business recovery plans; supports response to regional/provincial service disruptions
• Attends or provides representation at HCP conferences
• Manages regional collection processes and procedures to maximize efficiency and effectiveness within regulatory accreditation and quality requirements including EH&S, IQMH and delivery standards
• Manages and coaches direct reports to ensure their performance meets present and future needs creating a robust leadership team
• Develops and coaches future leadership team members (succession planning); supports supervisors in identifying and implementing developmental opportunities as appropriate
• Provides support on all Employee relations/Labour relations issues through the performance management policy program or CBA (unionized workforce), i.e. grievances/arbitrations
• Works in partnership with National Manager, Labour Relations to address and resolve escalated issues
• Develops annual operating budgets for the region which support service, quality, and cost KPIs
• Manages budget for team (OPEX/CAPEX); fiscal responsibility for budgets and scorecards
• Manages Information and reporting (Provincial directives, SOP's, KPI's) to ensure effective communication and promote sustainability of the region
• Provides support and oversight on PSC construction/ renovation projects

What You Bring To The Role:

• Post-secondary and/or college/university education with progressively responsible business experience
• 3-5 years leadership managing a team and function
• Excellent verbal and written communication skills
• Ability to effectively engage with employees and clients
• Proactive and able to effectively manage change and positively influence people
• Ability to identify and implement best practices
• Ability to think beyond the day-to-day and to operate on a 3-12 month planning and goal horizon

LifeLabs' compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs' Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs'. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!